Contact Us

Question about a purchase, trouble signing in, an idea for a new trivia pack, or a press inquiry? Email support@reelculture.net — we usually respond within one business day.

Purchase & Sign-In Support

For purchase issues, include the email you used at Stripe checkout so we can locate the order quickly. For sign-in trouble, use the account sign-in page or contact us if you need help. You can also restore your purchases on any device by signing in with the account that used checkout.

If your packs are not showing after sign-in, or if a charge appeared on your card without a receipt, reach out right away. Stripe usually resolves failed charges automatically within a few business days, but we can verify the status and restore access manually if needed.

Ideas, Press & Partnerships

Pack requests genuinely shape the roadmap — several themed packs started as player suggestions. Have a film era or actor you think deserves its own pack? Tell us. Ideas for 70s Blaxploitation, Black Horror, or a specific director's filmography all land on the same inbox.

For press inquiries or partnership opportunities — media coverage, sponsored events, school and church game nights, or co-branded family reunion kits — reach out with details about your organization, event size, and date. For bulk event hosting we offer custom marquee branding through the Reunion Kit.

Response Times

We respond to all email within one business day, Monday through Friday. For urgent purchase issues — especially if you are hosting an event — flag "URGENT" in the subject line and include your checkout email address. All support happens through email at support@reelculture.net.